Your entire learning library is indexed by its actual content. Search reaches inside the assets themselves, bypassing catalogs and course navigation entirely.
Employee training is about building skills over time. Customer training is about unblocking a user right now. When a customer hits a roadblock, they need the answer now — or they open a ticket, work around it, or churn.
Deep search isn't just a feature. For customer training, it's the foundation.
With Beetsol
A customer searches "configure alerts." The module they need is titled "Setting up notifications." Keyword search misses it. Skill tagging finds it because the engine maps the underlying concept, not just the exact text.
Search for "reorder thresholds" and Beetsol takes you to 4:12 of the supply chain video. Not the video. To page 7 of the configuration guide. Not the guide. Because customers land on the answer instead of scrubbing for it, search-first content sees 60–80% utilisation, where course-based training sees 20–30% completion.
When customers search "webhook not firing" and land on a 2-minute troubleshooting video in 5 seconds, they solve the problem themselves. One Beetsol pilot customer discovered 47 searches for "API rate limits" with zero results. One 2-minute module later, tickets dropped 33% in two weeks.
— Beetsol pilot, B2B SaaS
Open to AI agents
AI assistants can only answer questions your knowledge base covers. Deep search ensures your content is indexed, structured, and ready.
Pairs with
Search is only as good as the architecture underneath it.
Beetsol supports SCORM packages, standard text documents, and slide decks natively. For multimedia, videos are automatically transcribed using speech-to-text, and PDFs are OCR-scanned and indexed page-by-page to ensure every word is queryable.
Search respects audience visibility settings. Customers only see results from content they have access to. Internal content is never surfaced to external users.